In industry after industry, data, analytics, and AI-driven processes are transforming the nature of work. While we often still treat AI as the domain of a specific skill, business function, or sector, we have entered a new era in which AI is challenging the very concept of the firm. AI-centric organizations exhibit a new operating architecture, redefining how they create, capture, share, and deliver value.
Karim R. Lakhani shows how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have constrained business growth for hundreds of years. From Airbnb to Ant Financial, Microsoft to Amazon, research shows how AI-driven processes are vastly more scalable than traditional processes, drive massive scope increase, enabling companies to straddle industry boundaries, and enable powerful opportunities for learning--to drive ever more accurate, complex, and sophisticated predictions.
Karim R. Lakhani is the Charles E. Wilson Professor of Business Administration and the Dorothy and Michael Hintze Fellow at the Harvard Business School. He is the founder and co-director of the Laboratory for Innovation Science at Harvard, the principal investigator of the NASA Tournament Laboratory at the Harvard Institute for Quantitative Social Science, and the faculty co-founder of the Harvard Business School Digital Initiative. He specializes in technology management and innovation. His research examines crowd-based innovation models and the digital transformation of companies and industries. Lakhani is known for his pioneering scholarship on how communities and contests can be designed and managed to achieve innovative outcomes. He has partnered with NASA, Topcoder, and the Harvard Medical School to conduct field experiments on the design of crowd innovation programs. His research on digital transformation has shown the importance of data and analytics as drivers of business and operating model transformation and source of competitive advantage. He serves on the Board of Directors of Mozilla Corporation and Local Motors.